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When To Respond To Negative Reviews (and not)

As any pr or customer service professional knows, there is a time to respond and a time to be quiet. This post by Small Biz Trends offers some great advice on when to speak up and when to walk away. URL:  smallbiztrends.com

What You Must Know About The Facebook Promotional Guidelines

Facebook is changing their rules regarding contests and sweepstakes faster than Einstein's is giving away free bagels. Lots of rules to know. This article is a good guide to Facebook contests and promotions. URL:  ow.ly

The Rise of Facebook Gaming

I have always believed that Facebook will be the next preferred gaming platform, and this article only reconfirms that point. "Facebook has become the crucible of the new game industry," Davis says without an ounce of hubris or arrogan... more URL:  www.gamepro.com

The Facebook Imperative Cannot Be Stopped

SalesForce CEO brings up an excellent point, “Why isn’t all enterprise software like Facebook?” URL:  techcrunch.com

Facebook Looks To Be Partnering With Eventbrite To Monetize Events

This would be a real smart move for Facebook and an unbelievable partner for Eventbrite. How many local bands, community theater groups, and comedy clubs would like to be able to offer their Fans ticket sales directly through their Fa... more URL:  techcrunch.com

MediaPost Publications Fuze Box Touts Twitter Fan Pages

A Twitter Fan Page for your business? Why not. URL:  www.mediapost.com

A Networking Guide to Social Media Commenting

Good article from the Search Engine Journal on the value of commenting. After collecting more than 100-million comments via our conversation search engine, Samepoint.com, I have come to realize that there is gold to be mined from comme... more URL:  www.searchenginejournal.com

Facebook’s self-serve ads need work. But as long as they’re making money, they’ll keep getting better. | Blog | Econsultancy

A good take on Facebook's self-serve ad network, which is the topic of my next book. Look out Google, here comes Facebook, the advertising machine. URL:  econsultancy.com

Disney Has Created a Wonderful Facebook Presence for The New Alice In Wonderland Movie. | Facebook Advertising | Social Media Marketing

Facebook is increasingly becoming an important channel for movie marketers. Not to be undone, Disney has done an excellent job in bringing its Alice in Wonderland fantasy to life with an engaging Facebook presence. URL:  facebook-advertising-marketing.com

Top 5 Free Social Media Monitoring Tools for Hotels and Resorts

As brand listening becomes increasingly important to companies in the 21st Century, here are some great tools to know about. URL:  www.screenpilot.com